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After-Sales Service Policies
What are the Return and Refund Policies for Amflow products?
You are eligible for our Return & Refund Service if you made purchases through Amflow Official Online Store and meet the following conditions:
Within thirty (30) calendar days starting from 00:00 on the day after receiving a product if the packaging, accessories, complimentary products, and user manuals are intact, there is no damage due to user-related factors, and the second sale is not affected.
For more details, refer to After-Sales Policies.
What is the Warranty Policy for Amflow products?
We've got you covered. We provide warranty repair service for the main parts manufactured by Amflow. You can apply for warranty repair service if the under-warranty product has a manufacturing defect.
The warranty periods for the main parts of the Amflow product are as follows:
1) Carbon Fiber Frame: 5 years for the original owner; if transferred, the warranty will be limited to 2 years from the date of shipment from Amflow to the original owner.
2) Handlebar, and Wheels: 2 Years.
3) Accessories (Incl. Bike Lights, Bells, Pumps, and Torque Key): 1 Year.
This limited warranty specifically excludes any parts (including but not limited to transmission, brakes, and suspension) not manufactured by Amflow. However, Amflow is authorized by the manufacturer of the Drive System (including drive unit, battery, display, wireless remote, and charger) to provide warranty service in accordance with the warranty policy on the Drive System manufacturer’s official website. The warranty period for the Drive System is 2 years, and the battery is covered for 2 years with up to 500 charge cycles. Other parts are covered directly by the corresponding third-party manufacturer in accordance with their warranty policy.
You can find information about the service coverage and details of the Amflow warranty on the after-sales policies page .
How are the Easily Worn Parts of Amflow guaranteed?
Outdoor bikes, due to their natural usage, may cause wear and tear to parts such as tires, rubber stopper, and transmission components when used for extended periods on uneven surfaces or exposed to outdoor conditions. The extent of wear and tear is influenced by factors such as your usage patterns, environmental conditions, and maintenance of the product. It is difficult to accurately estimate the extent of wear based on duration of use. Therefore, Amflow's warranty policy does not cover easily worn parts.
Easily Worn Parts include: Tires, Screws & Nuts, Gaskets & Washers, Bearing, Rubber Stopper, Grips, Cables, Transmission components (Chain, Chainring, Cassette), Fender & Cover Plate, and Saddle Fabrics.
For more details, refer to After-Sales Policies.
Is there a policy offering discounted repairs for my bike in the event of damage caused by an accident?
Throughout the warranty period for the Amflow carbon frame, we offer a discounted service once to the original owner . The specific repair discount shall be determined by Amflow at the time of service.
The terms of service.
Who should I contact if there's an issue with my bike?
If there is an issue with your bike, we suggest reaching out to the nearest Amflow authorized dealer. They can assist you with repair services or help you submit a warranty repair service request. Alternatively, you can directly contact Amflow official customer service for technical support, purchasing repair parts, or applying for warranty repair services.
Dimensions
How do I determine the right bike size for me?
It is recommended to select your size based on the size chart recommendations. Additionally, it is advised to visit an authorized Amflow store or an in-person fitting to find the size that suits you best.
* You can contact customer service for the size chart.
What is the maximum load capacity of the frame?
The maximum load capacity is 125 kg, which includes the rider's weight, any additional items being carried, and the weight of equipment mounted onto the frame.
How do I adjust the bike's suspension for my weight?
The Amflow PL setup guide includes values and instructions tailored to your weight, as well as step-by-step instructions for adjusting suspension components. You can find the setup guide on the download page.
What's the weight of Amflow PL?
Approximately 19.2 - 21.4 kg (excluding pedals).
Maintenance/Modification
Does Amflow PL support user modifications to the Drive Unit (motor/battery/sensors)?
No. The Drive Unit must use official Avinox components. Any modifications to the drive system will void the warranty and may violate legal requirements.
If parts are damaged, please contact customer service to purchase spare parts.
Does Amflow PL support replacement shifting systems from other brands?
Yes. Amflow PL supports both electronic and mechanical shifting.
It is recommended to use a shifting system that meets the requirements for eMTB use. BCD104 chainrings can be used.
What are the installation requirements for the seatpost?
Any 31.6mm-diameter dropper seatpost can be installed. Please refer to the specs page for installation depth.
What are the dimensions and bearing specifications for the headset?
The dimensions are 40×52×7 mm, with 45° bearings.
For replacement purchasing options, please contact customer service.
What are the bearing models for the various pivots on the frame?
The two main pivot bearings are model 6901, located above the Drive Unit. The remaining 12 pivot bearings are model 6801.
What are the minimum and maximum chainring sizes?
The chainring sizes supported are 32/34/36T, with a BCD104 mounting interface.
How do I choose the specifications for the front and rear tires?
The front wheel can accommodate up to a 29-inch diameter and 2.8-inch tire width; the rear wheel can accommodate up to a 29-inch diameter and 2.6-inch tire width.
We recommend using Amflow PL's matching tires: 2.5 inches wide for the front and 2.4 inches wide for the rear.
Does Amflow PL support the installation of a 27.5-inch rear wheel for a mullet setup?
Yes, Amflow PL is compatible with both 27.5-inch and 29-inch rear wheels. Users need to adjust the four-bar linkage flip chips and set the wheel size in the app to ensure accurate speed calculation.
How often do I service and maintain the fork and rear shock of Amflow PL?
For detailed information on servicing and maintenance, please refer to the FOX official website. FOX provides maintenance for the fork and rear shock. Here are some suggestions from Amflow for using the shock absorbers:
1. Set the sag before each ride.
2. Adjust the rebound before each ride.
3. Clean the shock absorbers after each ride.
4. Service the air chamber after every 50 hours of riding.
5. Reapply lubricant to the aluminum alloy shock pivot after every 50 hours of riding.
6. Take your fork/shock to a FOX dealer for inspection and maintenance after 150 hours of riding (or once annually).
What kind of rear shocks can be installed on Amflow PL?
Any 185×55mm rear shock with eyelets can be mounted on the frame. The original rear shock has been fine-tuned for internal damping according to Amflow PL's four-bar linkage leverage curve.
It is recommended to use the original rear shock or a shock absorber of the same model with the same damping.
What maintenance does Amflow PL require?
Due to natural wear and tear of the components, Amflow PL requires maintenance. Here is how to extend the lifespan and optimize performance for different parts:
1. Shock absorbers: Set the air pressure and adjust the compression and rebound settings according to the riding conditions before each ride. Clean the shock absorbers after each ride. Service the air chamber and reapply lubricant to the aluminum alloy shock pivot after every 50 hours of riding. Take your fork/shock to a FOX dealer for inspection and maintenance after every 150 hours of riding (or once annually).
2. Bike chain: Always clean the chain, remove dirt, and re-lubricate. A well-maintained chain should be replaced after about 1000 kilometers of riding to prevent excessive wear on the chainrings. Use a dedicated chain checker to determine whether or not the chain requires replacement.
3. Crankset, chainrings, and cassette: The wear on these components largely depends on riding style, maintenance, and the environment. It is recommended to service them at an authorized store every six months.
4. Brake fluid: Brake fluid should be replaced annually to ensure excellent brake performance.
5. Rotors: Keep the rotors clean and free of dirt. Do not touch them with your hands, as the natural oils on fingers and hands can negatively affect brake pad performance. Clean promptly after riding on muddy roads. Dirty brake pads will wear out more quickly and affect braking performance, potentially causing significant noise when braking.
6. Pedals: Lubricate the pedal threads thoroughly before installation to reduce noise.
7. Grips: Grips are coated with rubber. If the rubber becomes porous or greasy over time or after exposure to the sun, it is recommended to replace them with new grips.
8. Wheelset: Wheelset should not have any vertical or lateral wobble. If you notice the wheelset has been impacted, you can go to a professional bike shop to adjust the spoke tension to correct any offset caused by impact.
9. Tires: Tires should always have sufficient tread for adequate grip on roads or trails. If you find sidewall damage when inspecting the tires, replace them promptly.
Does Amflow PL support converting the wheelset to a tubeless setup?
Amflow PL comes with tubes, but both the wheelset and tires are compatible with a tubeless setup. You can easily convert to tubeless using a tubeless valve and sealant.
How many headset spacers can be installed on an Amflow PL?
There is no limit to the number of spacers. However, it is recommended to use no more than three, all installed below the stem.
Transportation
How do I disassemble and pack an Amflow PL for transportation?
For transportation, please use the original packaging/box you received upon purchase and pack it as it was when first opened.
If the packaging/box is lost, you can purchase new transportation materials from the Amflow online store to safely transport your bike.
If you have any other questions, please visit the official Amflow website and fill out the service form to contact us. The Amflow customer service team will get in touch with you as soon as possible and provide assistance.
Riding Suggestions
What should riders check before each ride on an Amflow PL?
1. Ensure the battery is adequately charged.
2. Check the thickness of the brake pads and rotors.
3. Inspect the tire pressure and wear on both the front and rear tires.
4. Check the screw torque at the main pivots of the frame.
5. Check the air pressure, rebound, and compression damping of both the fork and rear shock.
6. Examine the chain for wear.
After-Sales Service Policies
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