After-Sales Service Policies

Part I - Limited Warranty

These After-Sales Policies (these “Policies”) only apply to the products you purchased for personal use from Amflow and its authorized retailers, and are not intended for resale purposes.

These Policies are available in other languages at https://www.amflowbikes.com/support/policy. In the event of a conflict between different translations of these terms, the English version shall prevail.

By using Amflow product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your product.

What is Covered

Under this limited warranty, Amflow warrants that Amflow manufactured product that you purchase will be free from material and workmanship defects under normal use in accordance with Amflow’s published product materials during the warranty period. Amflow’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.

The warranty period for a product starts on the day such product is delivered, if you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, or as otherwise specified by Amflow.

Warranty Repair Service

We provide warranty repair service for the main parts manufactured by Amflow. You can apply for warranty repair service if the following main parts do not function as warranted during the warranty period. The warranty periods for the main parts of the Amflow product are as follows:

Part II - Return & Refund and Replacement Policies

This Return & Refund and Replacement Policy only applies to products sold through Amflow's official online store. Amflow products are not covered by the Replacement service.

You are eligible for our Return & Refund Service if you made purchases through Amflow Official Online Store and meet the following conditions:

Within thirty (30) calendar days starting from 00:00 on the day after receiving a product if the packaging, accessories, complimentary products, and user manuals are intact, there is no damage due to user-related factors, and the second sale is not affected.

Return & Refund Service will not be provided where:

• It is requested beyond thirty (30) calendar days starting from 00:00 on the day after receiving a product.
• A product sent to Amflow for Return & Refund Service does not include all original accessories, attachments, complementary items, or packaging, or exhibits cosmetic damage due to user-related factors.
• A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
• Collision or fire damage to the product is not caused by product quality, and product quality issue is caused by unauthorized modification, entry of foreign bodies (such as water, oil, sand, etc.), or improper installation or operation not in accordance with the official instructions.
• Product labels, serial numbers, waterproof marks, anti-counterfeiting marks etc. show signs of tampering or alteration.
• Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, lightning strikes, or traffic accidents.
• Received product has not been sent back to Amflow seven (7) calendar days after return confirmation from Amflow.
• If your product was not purchased from Amflow official online store, please consult the vendor where you bought the product for detailed return and refund policies, and the vendor’s policies shall prevail.
• Other circumstances stated in this policy.

Shipment Fee for Return & Refund Service

You may have to burden the shipping costs and other costs related to the return of the products if Amflow determines that the product does not malfunction. If you follow Amflow's return instructions and complete your return using the carrier provided by Amflow, Amflow may cover the associated shipping costs.

Part III - Country/Region Specific Terms

United States

The following is added to the same section in Part I:

How to Obtain Warranty Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Amflow at: https://www.amflowbikes.com/support.

Australia

"Amflow "means Amflow Bicycles (Shenzhen) Co., LTD. Address: 15C-2, Maoye Times Square, No. 288 Haide 2nd Road, Haizhu Community, Yuehai Street, Nanshan District, Shenzhen .

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to warranty repair or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or refund if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you order one of our products in Australia, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase until the failure becomes apparent and regardless of the manufacturer warranty as provided in this policy. The manufacturer warranty herein applies in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way.

The following replaces the same section in Part I:

What is Covered

Amflow warrants that the product manufactured by Amflow is free from materials and workmanship defects under normal use and conditions during the warranty period. If the product fails due to a covered defect during the warranty period, Amflow will provide you a remedy under this policy. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless Amflow informs you otherwise in writing. The warranty period and types of after-sales service that apply to your product are set forth below in “Warranty Repair Service” part.

The benefits given by this Limited Warranty are in addition to your rights and remedies at law, including those under the Australian Consumer Law.

The following replaces the same section in Part I:

Limitation of Liability:

Amflow is responsible for loss or damage to your product only while it is in Amflow 's possession or in transit, if Amflow is responsible for the transportation. Amflow is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

To the extent permitted by law, under no circumstances and notwithstanding the failure of essential purpose of any remedy set forth herein, shall Amflow, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in agreement, warranty, negligence, strict liability or other theory of liability:

• Third party claims against you for damages.
• Loss, damage or disclosure of your data.
• Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of Amflow, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.

The foregoing limitations do not apply to damages for death or bodily injury for which Amflow is liable under law.

The following is added to the same section in Part I:

Use of Personal Contact Information and Data:

Amflow will not be able to provide you with our service under this policy if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal contact information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting Amflow . Amflow may request your authorization to access, use and process the vision image data that stored in your product when you decide to apply for after-sales service. If you refuse to do so, Amflow may not be able to provide certain after-sales service to you.

European Economic Area (EEA)

Warranty Obligor for EEA

"Amflow "means Amflow Bicycles (Shenzhen) Co., LTD. Address: 15C-2, Maoye Times Square, No. 288 Haide 2nd Road, Haizhu Community, Yuehai Street, Nanshan District, Shenzhen .

The following is added to Part I:

Additional Legal Rights for Consumers

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this policy are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

Under European consumer laws, consumers are entitled to a repair or replacement free of charge by the seller of defective goods or goods which do not conform with the contract of sale. Furthermore, the consumer may require an appropriate reduction of the price or have the contract rescinded, if the consumer is entitled to neither repair nor replacement, or if the seller has not completed the remedy within a reasonable time, or if the seller has not completed the remedy without significant inconvenience to the consumer or refund by the seller, of defective goods or goods which do not conform with the contract of sale. However, the consumer is not entitled to have the contract rescinded if the lack of conformity is minor.

For additional information on consumer laws and particularities in the country of purchase or, if different, the country of your residence, please visit the European Consumer Centre website at http://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en.

Customers in the EEA may contact Amflow at the address mentioned above.