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After-Sales Service Policies
You are eligible for our Return & Refund Service if you made purchases through Amflow Official Online Store and meet the following conditions: Within thirty (30) calendar days starting from 00:00 on the day after receiving a product if the packaging, accessories, complimentary products, and user manuals are intact, the product is unused, the Drive System is not activated, there is no damage due to user-related factors, and the second sale is not affected.
To facilitate a smooth return process, kindly retain the original packaging during the return period. This will enable repackaging in the event of a return, thereby minimizing the risk of damage during transportation.
For more details, refer to After-Sales Policies.
We've got you covered. We provide warranty repair service for the main parts manufactured by Amflow. You can apply for warranty repair service if the under-warranty product has a manufacturing defect.
The warranty periods for the main parts of the Amflow product are as follows:
1) Carbon Fiber Frame: 5 years for the original owner; if transferred, the warranty will be limited to 2 years from the date of shipment from Amflow to the original owner.
2) Handlebar, and Wheels: 2 Years.
3) Accessories (Incl. Bike Lights, Bells, Pumps, and Torque Key): 1 Year.
This limited warranty specifically excludes any parts (including but not limited to transmission, brakes, and suspension) not manufactured by Amflow. However, Amflow is authorized by the manufacturer of the Drive System (including drive unit, battery, display, wireless remote, and charger) to provide warranty service in accordance with the warranty policy on the Drive System manufacturer’s official website. The warranty period for the Drive System is 2 years, and the battery is covered for 2 years with up to 500 charge cycles. Other parts are covered directly by the corresponding third-party manufacturer in accordance with their warranty policy.
You can find information about the service coverage and details of the Amflow warranty on the after-sales policies page .
Outdoor bikes, due to their natural usage, may cause wear and tear to parts such as tires, rubber stopper, and transmission components when used for extended periods on uneven surfaces or exposed to outdoor conditions. The extent of wear and tear is influenced by factors such as your usage patterns, environmental conditions, and maintenance of the product. It is difficult to accurately estimate the extent of wear based on duration of use. Therefore, Amflow's warranty policy does not cover easily worn parts.
Easily Worn Parts include: Tires, Screws & Nuts, Gaskets & Washers, Bearing, Rubber Stopper, Grips, Cables, Transmission components (Chain, Chainring, Cassette), Fender & Cover Plate, and Saddle Fabrics.
For more details, refer to After-Sales Policies.
Our aim is to guarantee worry-free riding for you. Throughout the warranty period for the Amflow carbon frame and carbon wheel, if you damage your frame or carbon wheel by accident and it's not covered under warranty, we can offer a discounted replacement service once to the original owner. The specific discount shall be determined by Amflow at the time of service.
If there is an issue with your bike, we suggest reaching out to the nearest Amflow authorized dealer. They can assist you with repair services or help you submit a warranty repair service request. Alternatively, you can directly contact Amflow official customer service for technical support, purchasing repair parts, or applying for warranty repair services.
Dimensions
The recommended bike size based on rider height is as follows. We also suggest visiting an Amflow authorized store for an in-person fitting to determine the best size for you:
Height 162-178 cm: Size M; Height 170-185 cm: Size L; Height 175-191 cm: Size XL; Height 185-201 cm: Size XXL.
The maximum load capacity is 125 kg, which includes the rider's weight, any additional items being carried, and the weight of equipment mounted onto the frame.
The Amflow PL setup guide includes values and instructions tailored to your weight, as well as step-by-step instructions for adjusting suspension components. You can find the setup guide on the download page.
The following weights are for bare bikes (excluding pedals, tubeless):
1. Amflow PL Carbon Pro (600Wh)
M size: 19.2 kg, L size: 19.3 kg, XL size: 19.4 kg, XXL size: 19.5 kg
2.Amflow PL Carbon Pro (800Wh)
M size: 20.2 kg, L size: 20.3 kg, XL size: 20.4 kg, XXL size: 20.5 kg
3. Amflow PL Carbon (800Wh)
M size: 21.1 kg, L size: 21.2 kg, XL size: 21.3 kg, XXL size: 21.4 kg
* Weight may vary. Refer to the actual product.
Maintenance/Modification
No. The Drive Unit must use official Avinox components. Any modifications to the drive system will void the warranty and may violate legal requirements.
If parts are damaged, please contact customer service to purchase spare parts.
Yes. Amflow PL supports both electronic and mechanical shifting.
It is recommended to use a shifting system that meets the requirements for eMTB use. BCD104 chainrings can be used.
Any 31.6mm-diameter dropper seatpost can be installed. Please refer to the specs page for installation depth.
The dimensions are 40×52×7 mm, with 45° bearings.
For replacement purchasing options, please contact customer service.
The two main pivot bearings are model 6901, located above the Drive Unit. The remaining 12 pivot bearings are model 6801.
The chainring sizes supported are 32/34/36T, with a BCD104 mounting interface.
The front wheel can accommodate up to a 29-inch diameter and 2.8-inch tire width; the rear wheel can accommodate up to a 29-inch diameter and 2.6-inch tire width.
We recommend using Amflow PL's matching tires: 2.5 inches wide for the front and 2.4 inches wide for the rear.
Yes, Amflow PL is compatible with both 27.5-inch and 29-inch rear wheels. Users need to adjust the four-bar linkage flip chips and set the wheel size in the app to ensure accurate speed calculation. Additionally, installing a 27.5-inch rear wheel will result in changes to geometry. Click here for detailed information.
For detailed information on servicing and maintenance, please refer to the FOX official website. FOX provides maintenance for the fork and rear shock. Here are some suggestions from Amflow for using the shock absorbers:
1. Set the sag before each ride.
2. Adjust the rebound before each ride.
3. Clean the shock absorbers after each ride.
4. Service the air chamber after every 50 hours of riding.
5. Reapply lubricant to the aluminum alloy shock pivot after every 50 hours of riding.
6. Take your fork/shock to a FOX dealer for inspection and maintenance after 150 hours of riding (or once annually).
Any 185×55mm rear shock with eyelets can be mounted on the frame. The original rear shock has been fine-tuned for internal damping according to Amflow PL's four-bar linkage leverage curve.
It is recommended to use the original rear shock or a shock absorber of the same model with the same damping.
Due to natural wear and tear of the components, Amflow PL requires maintenance. Here is how to extend the lifespan and optimize performance for different parts:
1. Shock absorbers: Set the air pressure and adjust the compression and rebound settings according to the riding conditions before each ride. Clean the shock absorbers after each ride. Service the air chamber and reapply lubricant to the aluminum alloy shock pivot after every 50 hours of riding. Take your fork/shock to a FOX dealer for inspection and maintenance after every 150 hours of riding (or once annually).
2. Bike chain: Always clean the chain, remove dirt, and re-lubricate. A well-maintained chain should be replaced after about 1000 kilometers of riding to prevent excessive wear on the chainrings. Use a dedicated chain checker to determine whether or not the chain requires replacement.
3. Crankset, chainrings, and cassette: The wear on these components largely depends on riding style, maintenance, and the environment. It is recommended to service them at an authorized store every six months.
4. Brake fluid: Brake fluid should be replaced annually to ensure excellent brake performance.
5. Rotors: Keep the rotors clean and free of dirt. Do not touch them with your hands, as the natural oils on fingers and hands can negatively affect brake pad performance. Clean promptly after riding on muddy roads. Dirty brake pads will wear out more quickly and affect braking performance, potentially causing significant noise when braking.
6. Pedals: Lubricate the pedal threads thoroughly before installation to reduce noise.
7. Grips: Grips are coated with rubber. If the rubber becomes porous or greasy over time or after exposure to the sun, it is recommended to replace them with new grips.
8. Wheelset: Wheelset should not have any vertical or lateral wobble. If you notice the wheelset has been impacted, you can go to a professional bike shop to adjust the spoke tension to correct any offset caused by impact.
9. Tires: Tires should always have sufficient tread for adequate grip on roads or trails. If you find sidewall damage when inspecting the tires, replace them promptly.
Amflow PL comes with tubes, but both the wheelset and tires are compatible with a tubeless setup. You can easily convert to tubeless using a tubeless valve and sealant.
There is no limit to the number of spacers. However, it is recommended to use no more than three, all installed below the stem.
Amflow PL's progressive leverage ratio design can work well with coil shocks, but you need to confirm with the shock manufacturer whether the product is compatible with yoke linkage. The yoke connecting to the rear shock is 70.18 mm. Providing this data to the shock manufacturer to check if their product is compatible with Amflow PL.
Here are some known compatible coil shock models for Amflow PL for your reference:
- Ohlins TTX22m.2
- 2023 Super Deluxe Coil and Deluxe Coil
- X-FUSION H3C
- Formula MOD (yoke mount version)
The geometry of the Amflow PL is designed around a 160mm-travel fork. Testing has shown that it can also be fitted with a 170mm-travel fork. However, this will result in a slacker head tube angle (changing from 64.5° to 64.1°) and seat tube angle (changing from 77° to 76.6°), as well as an increase in bottom bracket height (from 345 mm to 348.8 mm). Please consider whether a replacement is necessary based on your actual riding needs.
Transportation
For transportation, please use the original packaging/box you received upon purchase and pack it as it was when first opened.
If the packaging/box is lost, you can purchase new transportation materials from the Amflow online store to safely transport your bike.
If you have any other questions, please visit the official Amflow website and fill out the service form to contact us. The Amflow customer service team will get in touch with you as soon as possible and provide assistance.
Riding Suggestions
1. Ensure the battery is adequately charged.
2. Check the thickness of the brake pads and rotors.
3. Inspect the tire pressure and wear on both the front and rear tires.
4. Check the screw torque at the main pivots of the frame.
5. Check the air pressure, rebound, and compression damping of both the fork and rear shock.
6. Examine the chain for wear.
All models in the Amflow PL series meet the Category 4 bicycle requirements outlined in ASTM F2043-13. This category not only covers the riding conditions of Categories 1, 2, and 3, but also includes suitability for technical downhill, trail, and uphill riding.
With the fork and rear shock air pressure set to 25-30% sag, and properly tuned, it can handle a maximum load of 125 kg, a maximum speed of 40 kph, and a maximum drop height of 122 cm. Please note that it is important to inspect the bike for any damage after each ride.
Electric assist system
1. Assistance:
Adjusting the level of assistance involves modifying the assistance ratio of the drive unit. Increasing the assistance amplifies the assistance ratio, lessening the rider's pedal effort and making the ride easier. Conversely, reducing the assistance decreases the assistance ratio, increasing the rider's pedal effort and enhancing the rider's sense of participation in the ride.
2. Assistance Range:
The assistance range refers to the range of the assistance ratio of the drive unit. The minimum value of the assistance range represents the assistance ratio for riding on flat surfaces, while the maximum value represents the assistance ratio for riding on steep slopes. Within the rider's set assistance range, the assistance ratio dynamically adjusts based on the road gradient and resistance. If the rider sets the minimum and maximum values to the same number, the output of the assistance becomes independent of the road gradient and resistance, and the assistance will always be maintained at the set value by the rider.
3. Max. Torque in Auto and Trail modes:
The maximum torque represents the upper limit of the acceleration torque and also determines the upper limit of the bike's acceleration. Lowering the maximum torque slows down the bike's acceleration, while increasing it speeds up the acceleration. In this scenario, if one aims to achieve the same level of acceleration as with higher torque, additional effort from the rider is necessary.
4. Max. Torque in Eco and Turbo modes:
The maximum torque represents the maximum assistance value of the drive unit. Increasing the maximum torque can lead to faster acceleration under similar road conditions and easier uphill riding. However, on surfaces with low traction, such as icy roads, the rear wheel is more prone to slipping. Conversely, reducing acceleration and uphill riding becomes more strenuous, but the bike is less prone to slipping on such surfaces.
5. Assisted Start:
The Assisted Start determines the rate at which assistance increases from a pedal stop to pedal resumption. Boosting the Assisted Start facilitates easier incline starts and pedaling resumption after a stop on inclines. However, excessive Assisted Start can lead to instances of slipping and wheel lift during incline starts. Riders should prudently adjust this setting based on their abilities and road conditions. Reducing the Assisted Start diminishes acceleration during starts on flat ground.
6. Continued Assist:
The Continued Assist determines the sensitivity of the assist response to the rider's pedaling force. Increasing the Continued Assist enhances the responsiveness of the assist, leading to a quicker increase when the rider applies more force and a faster decrease when less force is applied. Conversely, decreasing the Continued Assist reduces the sensitivity of the assist, resulting in a slower increase when more pedal force is applied and a slower decrease when less force is applied.
7. Motor Overrun
Motor Overrun indicates the ongoing assistance provided for a duration after pedaling has ceased, gradually diminishing based on the assistance level at the point of stopping. Increasing the Motor Overrun prolongs this continued assistance. Motor Overrun is not continuously active. By assessing the bike's speed at the moment of pedal stopping, if significant acceleration is detected after ceasing pedaling, the overun assistance will be proactively disengaged to ensure safety. When riders need to navigate significant obstacles such as tree roots, we recommend initially applying a strong pedal stroke before stopping to enhance the intensity of the overrun assistance, thereby aiding the rider in overcoming the obstacle more effectively.
Please follow the instructions provided according to the relevant issue.
1. The user has already paired the account with another bike.
Solution: The simultaneous pairing of multiple bikes with the same account is not currently supported. Please first unpair any previously connected bike from this account before initiating a new pairing process.
2. The bike has been paired with another account.
Solution: Please log into the previously paired account, unpair bike within the app, and then log into the new account to initiate the pairing process.
3. The system's Bluetooth pairing has not been canceled.
Solution: Please verify the mobile device currently connected to the bike's Bluetooth, then navigate to "Settings"and select "Bluetooth"on the mobile device to forget the bike's Bluetooth connection before attempting to pair the bike again.
4. Bluetooth device not found.
Solution: The bike's Bluetooth is already connected. Please go to the mobile device that was last paired with the bike and navigate to "Settings"> "Bluetooth"to forget the bike's Bluetooth before attempting to connect again.
5. A pairing confirmation prompt appears, and the user either taps "Reject"or does not tap "Pair"for an extended period.
Solution: Once the pairing process is initiated, please allow the pairing on both the mobile phone and the bike's screen. Check notifications on mobile device if pairing request does not pop up.
6. Pairing timed out
Solution: Please ensure that the app has been granted permission to access Bluetooth settings, and then attempt to reconnect after restarting the bike and mobile device's Bluetooth.
7. Other error
Solution: There may be an error with mobile device's Bluetooth. Please disable and enable the mobile device's Bluetooth, and attempt again.
If the issues cannot be fixed through the above solutions, please contact the technical support for further assistance.
Currently, Avinox app push notifications can only pop up on iPhone and Huawei phones, and phones that support the Google framework. Please stay tuned for further updates on other phone models.
Embark on worry-free adventures with our extensive warranty policy.
Learn more
Visit an Amflow store where you can schedule a test ride to personally experience the powerful performance of Amflow e-bikes. You can also enjoy after-sales and maintenance services provided by our bike professionals, ensuring a hassle-free experience.
